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Engagement
WhatsApp Automation: Templates and Campaigns
Send the right message at the right time with templates tied to what happens in your gym.
Overview
What it does
Connect WhatsApp inside FitForge using the WhatsApp QR code in Settings. You can connect or disconnect anytime.
Automated templates can send welcome messages, payment received updates, membership expiry reminders, and new class session announcements.
For offer and outreach campaigns, use WhatsApp ad campaigns. Pick an audience, personalize the message, attach an image if needed, and send from the same gym workspace.
When your WhatsApp workflow is event-driven, your team spends less time repeating updates and members stay informed.
Key capabilities
How it helps your gym
Product module
Part of this FitForge product
Explore related
Works even better with
FAQ
Common questions
Which templates can I automate?+
FitForge supports automated templates for welcome, payment received, membership expiry reminders, and new class session announcements.
Can I send campaigns to different audiences?+
Yes. WhatsApp ad campaigns can go to members, enquiries, or contacts. Event templates stay separate from those outreach campaigns.
Do campaigns support personalization?+
Yes. Campaigns support tokens like `{{name}}` and `{{phone}}`. See WhatsApp ad campaigns for the full send and tracking workflow.
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Memberships, billing, QR attendance, and WhatsApp reminders — all in one gym OS built for India.